smjili Privacy Policy for Philippine Players

1. Information We Collect

When you register for an account on smjili, we collect the personal details you provide directly — including your full name, date of birth, mobile number, and email address. These details are required to verify your identity, confirm your eligibility as a player in the Philippines, and maintain a secure account for you. We also collect your account login credentials in an encrypted format and the information you provide whenever you contact our support team. During the deposit and withdrawal process, we receive transaction references from GCash and Maya; we do not store full payment credentials on our own servers. If you update your profile at any time, the revised information replaces the previous version in our records.

We also collect certain information automatically when you use the platform. This includes your device type, operating system, browser or app version, IP address, and the pages or game sections you visit during a session. This technical data helps us detect fraud, troubleshoot issues, and improve how the platform performs on mobile devices used across the Philippines. We do not link this automatically collected data to your identity in a way that is used for marketing profiling or sold to any outside party.

2. How We Use Your Information

The primary purpose of collecting your personal information is to operate your smjili account safely and in compliance with applicable rules. We use your identity details to verify that you meet the minimum age requirement of 21 years and that you are physically located in the Philippines when using the service. Your contact details are used to send you account-related notifications — such as deposit confirmations, withdrawal updates, and security alerts — and to respond to any queries you raise through our support channel. We do not use your contact information to send unsolicited promotional messages unless you have explicitly opted in to receive them.

We may also use aggregated, anonymised data to understand how players interact with the platform so we can improve game navigation, payment flows, and overall reliability on mobile devices. This analysis never identifies individual players. Where required by law or by the rules governing our operations, we may use your information to fulfil reporting obligations. The Responsible Gaming page explains how we use your activity data to support safe play tools such as deposit limits and session reminders.

3. Sharing and Disclosure

smjili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only in the limited circumstances described here. Our payment processors — GCash and Maya — receive the minimum information necessary to complete a transaction, and they operate under their own privacy policies which we encourage you to review. We may also work with identity verification or fraud prevention services that process certain account details on our behalf; these partners are contractually bound to handle your data only as instructed by us and not for any independent purpose.

We may disclose your information to regulators, law enforcement, or other government bodies if we are legally required to do so, or if disclosure is necessary to protect the safety of users or the integrity of the platform. If smjili undergoes a business transfer or restructuring in the future, player data may be part of that transfer; we will notify affected users in advance in such a situation. Outside of these specific circumstances, your personal information remains within smjili's controlled environment at all times.

4. Cookies and Tracking

smjili uses essential cookies to keep your session active, remember your login state, and ensure the platform functions correctly as you navigate between sections. These cookies are strictly necessary and cannot be turned off without breaking core functionality. We also use functional cookies that remember your preferences — such as your preferred display settings — to make your experience smoother across visits. No third-party advertising cookies are placed on your device through our platform, and we do not participate in cross-site tracking networks.

You can manage cookie settings through your browser or mobile device at any time. Disabling non-essential cookies will not prevent you from accessing your account or playing games; it may simply mean that certain preferences are not saved between sessions. If you have questions about specific cookies used on the platform, you can reach out through the contact details provided in Section 7 of this policy.

5. Data Security and Retention

We apply industry-standard technical and organisational measures to protect your personal information from unauthorised access, accidental loss, or misuse. Your account password is stored in a hashed format and is never accessible in plain text, even by smjili staff. All data transmissions between your device and our platform are encrypted using secure protocols. Access to personal data within our team is restricted to staff who need it to perform their specific job functions, and all such staff are trained on data handling responsibilities.

We retain your personal information for as long as your account is active and for a reasonable period thereafter to meet legal and operational obligations. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe unless we are required by law to retain certain records longer. Transaction records may be retained for a longer period to comply with financial reporting requirements. The Terms and Conditions page has additional context on what happens when an account is closed.

6. Your Rights as a Philippine User

As a player based in the Philippines, you have the right to request access to the personal information we hold about you and to ask us to correct any inaccurate or incomplete details. You may also request the deletion of your personal data, subject to our legal and operational retention obligations. If you believe we have processed your data in a way that does not comply with this policy or applicable law, you have the right to raise a complaint directly with us and we will investigate and respond in writing within a reasonable timeframe.

You may also request that we restrict or stop using your data for certain purposes, such as account-level communications, by contacting our support team. We will acknowledge your request promptly and provide a clear timeline for resolution. To exercise any of these rights, please use the contact details provided in Section 7 below. We will never penalise you for exercising your privacy rights, and submitting a request will have no negative effect on your account status or access to the platform.

7. Contact and Updates

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact our support team using the email address below. We aim to respond to all privacy-related queries within five business days. If your concern is complex or requires further investigation, we will keep you informed of progress and provide a final written response within a reasonable period.

smjili may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page and, where practical, notify active account holders through an in-platform notice. We encourage you to review this page periodically. Your continued use of smjili after an updated policy has been published constitutes your acceptance of those changes. For general platform questions, the FAQ is the quickest place to find an answer.